Background: Healthcare systems face a persistent gap between the complexity of their adaptive challenges and the leadership behaviors applied to address them. Improvement efforts frequently plateau not for lack of commitment or tools, but because leadership behaviors remain primarily directive and technical in orientation. Purpose: In this perspective, we synthesize current evidence and leadership theory to propose a practical framework for coaching as a core leadership behavior in complex health systems—applicable across clinical and operational domains, at every level of leadership. Key Argument: Coaching in this context does not refer to professional executive coaching services. It refers to a learnable, observable set of leadership behaviors—a coaching stance, organizational listening, and coaching questions—that shift organizations from episodic problem-solving to sustained adaptive capacity. These behaviors are distinct from existing literature on physician coaching as a wellness or remediation intervention; the argument here is that coaching must be embedded as a leadership infrastructure capability across the enterprise. Practice Implications: A practical framework—three core leadership behaviors and two organizational routines—is proposed to guide health system leaders in embedding coaching capability regardless of organizational size or maturity. Early implementation at an academic health system informs the framework and will be the subject of subsequent outcome reporting. Keywords: coaching, leadership behavior, adaptive leadership, organizational learning, health systems, physician leadership, psychological safety, improvement science
Carolyn Kloek (Mon,) studied this question.