Qualitative study investigates how hospitality businesses measure sustainability values through local sourcing, suggesting enhanced resilience and accountability.
Purpose This study investigates how hospitality businesses in Vietnam operationalise supply chain due diligence through local agricultural sourcing, with a particular focus on how sustainability values are identified, assessed and measured within supply chain performance. Design/methodology/approach Adopting a qualitative multiple-case study design, the research examines four leading hospitality businesses. Data were collected through in-depth interviews with managers, suppliers and other key stakeholders involved in procurement and supply chain management. Findings The findings reveal that resource-oriented due diligence, transparency and traceability assurance, stakeholder governance, and cascading compliance function as key focuses of due diligence in hospitality supply chains. These practices generate multi-dimensional sustainability values – economic, social, environmental and cultural – that enhance resilience and enable transitions toward circular and sustainable food systems. Originality/value This study extends the literature on sustainable supply chain management by reframing local agricultural sourcing as a form of supply chain due diligence. It contributes theoretically by integrating the natural resource-based view and circular economy perspectives within a due diligence framework. Our research also provides hospitality businesses with actionable insights into how due diligence can strengthen accountability, generate sustainability value and build resilience in food supply chains.
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Hoang et al. (2026) studied this question.
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