What question did this study set out to answer?

The aim is to analyze the impact of digitalization on public sector organizations, highlighting both opportunities and paradoxes.

June 15, 2026

La digitalizzazione nel settore pubblico: opportunita e paradossiPublic sector digitalization: opportunities and paradoxes

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Identifies challenges and benefits of digitalization in public administration, suggesting a comprehensive framework for implementation.

The aim is to analyze the impact of digitalization on public sector organizations, highlighting both opportunities and paradoxes.
Literature appraisal on public sector digitalization
Case analysis of Italian public administration
Proposal of a framework to assess digitalization impact
Identification of critical issues in public administration digitalization
Highlighting the benefits of improved services and processes through digital tools
Emphasis on the need for a context-based perspective in implementing digitalization strategies

Garlatti et al. (2023) studied this question.

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