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June 15, 2026Cybernetics and Information TechnologiesOpen Access

AI Integration in the Public Sector: A Systematic Review of Risks and Opportunities

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Authors

SASuhaib Al-AnsarryUniversity of BasrahMHMohammed HashimAligarh Muslim UniversityMHMushtaq A. HassonUniversity of Basrah

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Implication

Systematic review examines AI challenges and governance in public sector, suggesting strategies for responsible implementation.

Key Points

  • This review aims to identify the challenges and opportunities posed by integrating AI into the public sector.
  • Systematic review following PRISMA guidelines
  • Analysis of fifty peer-reviewed articles published between 2021 and 2025
  • Categorization of challenges into four groups: technical, organizational, ethical and social, regulatory
  • Major challenges identified included lack of skills and talent (92%), integrating with legacy systems (85%), and algorithmic bias (75%)
  • Technical challenges comprise 32%, organizational 28%, ethical and social 25%, and regulatory 15%
  • A multi-layered AI governance framework is proposed to support responsible AI use in e-Government

Cite This Study

Al-Ansarry et al. (2026) studied this question.

synapsesocial.com/papers/6a2f973ca1cfeec490828527https://doi.org/10.2478/cait-2026-0013
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