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This study aims to identify effective techniques for improving response rates to accounts receivable confirmations.

Improving Response Rates to Accounts Receivable Confirmations: An Experiment Using Four Techniques.

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This study aims to identify effective techniques for improving response rates to accounts receivable confirmations.
Experiment using four techniques: hand-affixed stamp, gift enclosure, reminder mail, and rubber-stamped message.
Response rates were measured after one and two confirmation requests.
Evaluation included comparisons between techniques for effectiveness.
All techniques except for the rubber-stamped message were effective after the first request.
One technique proved as effective as multiple techniques combined.
A gift enclosure increased response rates significantly for smaller accounts after a second request.

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Randomized trial examines response rates to confirmation requests in accounting, suggesting effective improvement techniques.

Bailey et al. (1986) studied this question.

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