Secret shopper study reveals limited ADHD assessment information access for consumers, indicating gaps in services.
Purpose To provide a representative Australian sample of ADHD assessment information available to consumers prior to booking an appointment, psychologists, psychiatrists, and paediatricians ( N = 736) were contacted through a secret shopper design. Assessment information included the types of measures, the number of measures, the use of multiple informants, and the number of sessions required for adult and child assessments. Major Findings 56% of providers declined to provide information about assessment content before booking an appointment. Psychologists provided information at a higher rate than psychiatrists and paediatricians. The majority of providers did not indicate the use of multiple informants (76.8% of psychologists and 100% of psychiatrists for adult assessments; 53.2% of psychologists, 85.7% of psychiatrists, and 50% of paediatricians for child assessments). Conclusions These findings demonstrate a lack of readily available information to consumers prior to booking ADHD assessments, limiting the consumer’s ability to anticipate if best-practice methods would be used.
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O’Toole et al. (2026) studied this question.
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