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June 17, 2026Management in healthcare.

Access and flow: Why a system approach works

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Authors

MMMarque MaconMVMichelle Vassallo

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Overview

Randomized trial demonstrates improved patient access and flow in a health system, suggesting benefits for other systems.

Key Points

  • The aim is to understand how a system-based approach can improve patient access and hospital flow.
  • Undertook a system-wide transformation to improve access and flow.
  • Developed a centralized capacity management team and system transfer center.
  • Implemented digital tools such as self-scheduling and remote monitoring.
  • Achieved significant reductions in emergency department boarding times.
  • Increased patient satisfaction through streamlined processes and improved access.
  • Demonstrated that coordinated solutions can address systemic challenges in patient flow.

Cite This Study

Macon et al. (2026) studied this question.

synapsesocial.com/papers/6a3239c2d50b63ecad205180https://doi.org/10.69554/egml9819
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  1. 1Collectively committing to improved care and outcomes: Fostering an environment of trust, collaboration and accountability2025
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  3. 3Optimizing Patient Flow And Resource Utilization: Transfer Centers As Strategic Command Hubs In Multi-Hospital Healthcare Systems2025
  4. 4Patient Access reports - Digital Transformation2023
  5. 5Bottom-up perspectives on hospital-wide patient flow – a multi-site qualitative study of solutions to organisational paradoxes2026 · 1 citations