An Intelligent Agent-Based System for Automated Seat Assignment in Entertainment Venues

Small and medium enterprises (SMEs) in the entertainment sector face significant challenges managing seat assignments through manual processes that are error-prone and time-consuming. This paper presents an intelligent agent-based system that automates seat assignment, while providing natural language support for operational staff. The system integrates a large language model (Gemini 2.5 Flash) for conversational interaction with a constraint-based optimization algorithm that considers capacity, accessibility, revenue, and business priorities. A fuzzy matching engine combining spaCywith the fuzzy string matching library FuzzyWuzzy consolidates duplicate reservations from multiple channels. The cloud-based architecture leverages AWS managed serverless services (ECS Fargate for container orchestration and Lambda for event-driven pipelines) with PostgreSQL for data management. Technology Readiness Level 4 (TRL4) validation demonstrated 94% precision in duplicate detection, successful assignment of 87% of reservations with 82% average capacity utilization, and effective natural language query handling. The system reduces manual processing time by 65%, while improving assignment quality through systematic enforcement of constraints. This work demonstrates the feasibility of AI-powered operations management for resource-constrained SMEs, offering a practical reference architecture combining conversational AI with algorithmic optimization.