Patient experiences with virtual health care in Canada: Modes of delivery and satisfaction with care

The COVID-19 pandemic expanded virtual care through telephone, video, and digital communication, with usage patterns varying by patients’ sociodemographic and health characteristics. Continued virtual care use after the pandemic highlights the need for updated information on modality choice and patient satisfaction. This study used data from the 2023 Canadian Social Survey – Quality of Life, Virtual Health Care and Trust, to estimate the distribution of virtual care modes by provider type, positive and negative aspects of patients’ last virtual appointment, and satisfaction levels.