Examines how employee digital competencies affect digital transformation, suggesting strategic importance in management practices.
The aim of the study is to examine whether the digital competencies of employees and the way in which management introduces new digital technologies to employees influence the extent of selected strategic areas of digital transformation and the importance of different types of support. The data was collected in collaboration with Slovenian chambers of commerce using an online questionnaire. Study finds that the way in which new digital technologies are introduced has an impact on the customer experience, processes and digital solutions to support the business, as well as the digitalization of business models, products and services. In addition, the customer experience was also influenced by digital competencies. The ability to obtain funding for digital transformation was influenced by enterprise size and published local and international examples of best practice in the field of digitalization were influenced by the methods used to introduce new digital technologies.
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Sudzina et al. (2026) studied this question.
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