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June 20, 2026Journal of Victimology and Victim JusticeOpen Access

Enhancing Victim Satisfaction in Discontinued Online Crime Reports: A Contemporary Review of Evidence on Police Callbacks

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Authors

EBEsther Buchnik

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Overview

Contemporary review reports improvement in victim satisfaction through police callbacks, suggesting effective practices for discontinued cases.

Key Points

  • This review examines how police communication strategies can enhance victim satisfaction in discontinued online crime reports.
  • Contemporary review of literature from 2014 to 2024
  • Identified four trials with rigorous experimental designs
  • Evaluated interventions such as reassurance callbacks and personalized letters
  • Follow-up calls significantly boosted victim satisfaction and perceptions of procedural justice
  • Victims who received personal contact reported feeling more supported than those with impersonal communication
  • A second follow-up call did not provide additional benefits in trust toward the police

Cite This Study

Esther Buchnik (2026) studied this question.

synapsesocial.com/papers/6a3630f5db0793dc1a537f31https://doi.org/10.1177/25166069261457993
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