A Structural Model Study on the Effects of Inpatient Healthcare Service Factors and the Mediating Effect of Patient Satisfaction on Hospital Recommendation Intention: Focused on Caregiving Types

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This study aims to assess how inpatient healthcare service factors and patient satisfaction influence hospital recommendation intention, particularly focusing on caregiving types.
Merged raw data from 2023 and 2024 healthcare service experience survey, involving 542 inpatient cases.
Conducted path analysis to explore relationships between healthcare service factors, patient satisfaction, and hospital recommendation intention.
Examined differences in caregiving types including integrated nursing and family care.
In patients using integrated nursing services, physician attitudes had a partial mediating effect on hospital recommendation intention.
Family caregiving exhibited differences where both physician and nurse attitudes had partial mediating effects on recommendation intention.
Nurse attitudes showed the greatest overall effect on recommendation intention in both integrated nursing and family caregiving types.

Analyzes the impact of healthcare service factors on hospital recommendation intention, highlighting caregiving differences.

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Jo et al. (2026) studied this question.

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