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This review aims to understand the factors that influence the adoption of digital technologies by social workers in practice.

Digital Technology Adoption in Frontline Social Work Practice: A Scoping Review

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This review aims to understand the factors that influence the adoption of digital technologies by social workers in practice.
Conducted a scoping review following Joanna Briggs Institute guidance and PRISMA Extension.
Searched for studies in Chinese and English from 2015 to 2026, resulting in twelve studies included.
Identified factors influencing adoption: performance expectancy, effort expectancy, social influence, facilitating conditions, and structural contexts.
Adoption is influenced by perceived practice value, digital competence, organizational support, and users' digital access.
Ethical challenges, such as privacy concerns and algorithmic bias, impact technology acceptance.

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Scoping review maps factors influencing digital technology adoption in frontline social work, suggesting contextual challenges exist.

Zhang et al. (2026) studied this question.

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