Framework proposes reducing perceptual uncertainty in online shopping by enhancing sensory experiences of textiles.
The present paper proposes a framework for translating lost haptic cues of textiles into digital environments with a view to reducing perceptual uncertainty in the context of online shopping. The model’s integration of touch-related attributes and multimodal representations facilitates reliable customer perception, enhances material communication, and guides designers towards informed decisions. The paper outlines the challenges and opportunities inherent in the domain of multisensory digital textile experiences, while concurrently establishing a foundation for future research in this field.
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Quattelbaum et al. (2026) studied this question.
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