Understanding formal caregivers’ perspectives and experiences on supporting older African Australian migrants: A qualitative inquiry

The essential role of formal caregivers cannot be overemphasised in aged care. However, very little is known about formal caregivers of older African adults in Australia. This study aims to qualitatively explore the perspectives and experiences of formal caregivers who care for older African adults in Australia. Using a qualitative study methodology, we conducted 12 in-depth semi-structured interviews with African and non-African paid caregivers who met the study criteria. The data were analysed and interpreted thematically, within an interpretivist framework, with NVivo 12 used to organise and manage data. The result shows a limited engagement with aged care services by older African adults in Australia, the complex experiences of formal caregivers providing care to African older adults in Australia and the strategies for service improvement. The findings have the potential to strengthen the existing culturally responsive aged care policies and programs in Australia and to inform tailored support for formal caregivers of older African adults. Implications of this study will potentially promote quality care delivery and improve access and use of aged care services by African Australian families.