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July 8, 2026Frontiers in Health ServicesOpen Access

Experiences of text-based synchronous computer-mediated communication in primary care: a qualitative study of registered nurses' experience

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Authors

MSMaria SnögrenSMSophie MårtenssonFGFrida Gradén

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Overview

Qualitative study explores registered nurses' experiences with digital communication, suggesting guidelines for effective use.

Key Points

  • The study aims to describe district nurses' experiences with text-based digital communication during patient interactions.
  • Qualitative design utilizing a questionnaire with open-ended questions.
  • Responses collected from 34 registered nurses in primary care.
  • Data analyzed using inductive qualitative content analysis.
  • Challenges identified in assessing patients' health status via chat communication.
  • Chat is most effective for simple patient needs but falls short for complex situations.
  • Findings emphasize the need for clearer guidelines and adapted work routines to enhance patient-centered care.

Cite This Study

Snögren et al. (2026) studied this question.

synapsesocial.com/papers/6a4de835d2ea289ef6282ff5https://doi.org/10.3389/frhs.2026.1836878
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Also Consider

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