Driving Under the Influence Treatment Providers’ Work Experiences During COVID-19: A Job Demands-Resources Model Application

Information about DUI treatment providers’ work experiences during COVID is lacking. This study used a retrospective pretest–posttest design to assess changes suggested by theory in the experiences of 56 DUI counselors’ job demands, resources, burnout, engagement, and outcomes during Pre, Early, and Late COVID. From Pre- to Early COVID, providers experienced greater Emotional Work Load and Changes in Job Tasks, and worsening Feedback, Satisfaction with Position, and higher Turnover Intentions. Changes in Emotional Work Load were particularly predictive of declining Satisfaction and Turnover Intentions. Changes involving Late COVID stage were generally not as numerous or strong as seen for Pre-to-Early changes.