What question did this study set out to answer?

This research aims to identify the determinants of continuance intention toward online food delivery platforms in Colombia by extending the UTAUT2 model.

July 10, 2026FoodsOpen Access

Continuance Intention in Online Food Delivery Platforms in Colombia: Extending UTAUT2 with Delivery Trust and Food Quality Perception

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Authors

AGAndrés García-UmañaUniversity of Tarapacá JBJorge BernalUniversity of Tarapacá GUGabriel Estuardo Cevallos UveInstituto Superior Tecnológico Loja

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Implication

Randomized trial examines factors influencing continued use of food delivery apps in Colombia, suggesting trust and quality impact loyalty.

Key Points

This research aims to identify the determinants of continuance intention toward online food delivery platforms in Colombia by extending the UTAUT2 model.
Analyzed cross-sectional survey data from 2130 active users of online food delivery apps.
Employed covariance-based structural equation modeling with confirmatory factor analysis and various reliability assessments.
Conducted a multi-procedure common-method-bias check to ensure data validity.
The direct-effects model explained 56.0% of the variance in continuance intention.
Performance Expectancy was found to be the strongest predictor, followed by Hedonic Motivation, Food Quality Perception, and Delivery Trust.
The two domain-specific constructs of Delivery Trust and Food Quality Perception outperformed traditional UTAUT2 predictors.

Cite This Study

García-Umaña et al. (2026) studied this question.

synapsesocial.com/papers/6a508e5b6eeac72a437a14e7 https://doi.org/10.3390/foods15142430

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Implication

Randomized trial examines factors influencing continued use of food delivery apps in Colombia, suggesting trust and quality impact loyalty.

Continuance Intention in Online Food Delivery Platforms in Colombia: Extending UTAUT2 with Delivery Trust and Food Quality Perception

Discussion

Member takes

Implication

Key Points

Cite This Study

Continuance Intention in Online Food Delivery Platforms in Colombia: Extending UTAUT2 with Delivery Trust and Food Quality Perception

Discussion

Member takes

Implication

Key Points

Cite This Study

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