Purpose This article proposes the “financial inclusion mix” as a framework for identifying the factors that work together to create a desired financial inclusion outcome. Design/methodology/approach The article develops a framework for identifying and understanding the factors influencing a financial inclusion outcome. Findings The financial inclusion mix framework predicts that there are 7Ps impacting the activities undertaken to achieve a financial inclusion outcome. The 7Ps are conspicuous in financial inclusion planning and implementation. Each of the 7Ps are dependent on one another. A change in one of the 7Ps affects other Ps, which in turn affects the financial inclusion outcome. Practical implications Constant monitoring and adjustment of the 7Ps of the financial inclusion mix by policymakers and practitioners is crucial for achieving the desired financial inclusion outcome. The financial inclusion mix framework can guide policymakers and practitioners in determining which of the 7Ps in the mix should be adjusted to achieve a specific financial inclusion outcome while taking into account the interdependencies among the 7Ps of the financial inclusion mix. Originality/value The financial inclusion mix framework is an extension of the literature that develops frameworks for understanding financial inclusion. It contributes to the financial inclusion literature by developing a financial inclusion mix that relies on the 7Ps, which are interdependent and work together to create an integrated financial inclusion program or solution.
Peterson K Ozili (Thu,) studied this question.