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July 15, 2026Open Access

The Influence of Service Quality, Service Facilities, and Accountability on Service Satisfaction at the Dagangan District Office, Madiun Regency

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Authors

ENElit NuvikasariHWHartirini WarnaningtyasARAhadiati Rohmatiah

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Overview

Quantitative analysis reveals significant impact of service quality, facilities, and accountability on service satisfaction.

Key Points

  • This study analyzes how service quality, facilities, and accountability affect service satisfaction at a district office.
  • Quantitative approach using survey method with 100 respondents.
  • Accidental sampling technique to select the public members receiving services.
  • Data analysis through multiple linear regression after conducting validity and reliability tests.
  • Service quality significantly influences service satisfaction (p < 0.05).
  • Both service facilities and accountability positively affect service satisfaction.
  • Service quality is the most dominant factor affecting satisfaction, emphasizing professionalism and responsiveness.

Cite This Study

Nuvikasari et al. (2026) studied this question.

synapsesocial.com/papers/6a5723c288b21df875480688https://doi.org/10.5281/zenodo.21332125
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