The Influence of Service Quality, Service Facilities, and Accountability on Service Satisfaction at the Dagangan District Office, Madiun Regency

This study aims to analyze the influence of service quality, service facilities, and accountability on service satisfaction at the Dagangan District Office, Madiun Regency. Service satisfaction is an important indicator in evaluating the success of public service delivery; therefore, it must be supported by high service quality, adequate facilities, and the accountability of public officials in providing services to the community. This research employed a quantitative approach using a survey method. The population consisted of members of the public who received services at the Dagangan District Office, Madiun Regency. The sampling technique used was accidental sampling, with a total of 100 respondents. Data were collected through the distribution of questionnaires using a Likert scale. The data were analyzed using multiple linear regression analysis, preceded by validity testing, reliability testing, and classical assumption tests. The results indicate that service quality, service facilities, and accountability have a positive and significant effect on service satisfaction, both partially and simultaneously. Among the independent variables, service quality has the most dominant influence, indicating that improving professionalism, promptness, accuracy, and the friendliness of service personnel plays a crucial role in enhancing public satisfaction. Furthermore, the availability of adequate service facilities and the implementation of transparent and responsible accountability principles contribute to increasing public trust and satisfaction with public services. Therefore, improving service quality, providing adequate service facilities, and strengthening the accountability of public officials are essential strategies for achieving high-quality public services that are oriented toward community satisfaction at the Dagangan District Office, Madiun Regency.