Trust in doctors and nurses remains high, but patients are still turning elsewhere

July 14, 2026BMJ

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Key Points

The research investigates the paradox of high patient trust in healthcare workers despite a shift towards seeking information from alternate sources.
Qualitative analysis of patient behavior in seeking health information
Exploration of the role of healthcare workers in providing clinical guidance
Survey data on patient trust levels in doctors and nurses
Patients continue to exhibit high levels of trust in their doctors and nurses.
Despite this trust, patients increasingly look for health information outside of traditional clinical settings.
The absence of trusted clinical voices in popular information sources contributes to this trend.

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Analysis reveals patient trust remains high in healthcare workers, indicating a gap in accessible clinical information sources.

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Lucinda Hiam (2026) studied this question.

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