A comparative study of LLMs and NLP approaches for supporting business process analysis

This paper compares two approaches to support Business Process Analysis (BPA) for the construction of a Business Process Knowledge Base (BPKB). The methodology is based on the BPA Canvas metamodel, which starts from the preliminary output of the business analysis (an interview). We focus on the extraction of key elements from the text to build the BPKB core. We experiment with approaches based on Natural Language Processing (NLP) and Large Language Models (LLMs), using a running example to compare the outcomes with manual annotations. The experiment shows that the LLM-based approach yields better performance, especially with enriched prompts.