Causes and consequences of heteronormativity in healthcare and education

Within health and education settings, all individuals have the right to proficient, effective and non-biased delivery of information and care; however, this can only be achieved by educated and aware practitioners. This article explores the oppressive character of institutionalised ‘heteronormativity’ in health and educational establishments and its negative effects on the lives of lesbian, gay, bisexual, transgender and questioning service users. It aims to offer professionals the opportunity for critical reflection on their individual service practice and recommends a number of reflective practice tools, which may assist with this process.