Navigating emotional and physical well-being: how organizational structure and climate influence travel agency employees’ musculoskeletal discomfort through emotional exhaustion

Drawing on the conservation of resource theory, this study investigates the impact of organizational structure and climate on employees’ musculoskeletal discomfort mediated by emotional exhaustion. Data were gathered from employees working in travel agencies in Turkmenistan. The results indicate that an effective organizational structure and climate have a negative significant effect on employees’ emotional exhaustion and musculoskeletal discomfort. Moreover, the findings indicated that emotional exhaustion has a positive significant effect on employees’ self-reported musculoskeletal discomfort. Furthermore, the results highlighted the mediating role of emotional exhaustion in the interrelationship between organizational structure and climate and employees’ musculoskeletal discomfort.