A Benchmarking Dashboard System With Supervisory Public Health Nurses: An Implementation Study

OBJECTIVES: This study demonstrated the usability of a co-designed benchmarking dashboard for supervisory public health nurses (PHNs) and their staff and identified supervisory PHNs' management challenges and strategies for system use. DESIGN: Descriptive case study. SAMPLE: Fifty-seven PHNs from three municipalities participated in the study using snowball sampling. MEASUREMENTS: Feedback was collected before, during, and after the dashboard development on the Kintone app. Participant attrition and System Usability Scale (SUS) scores were used to evaluate the dashboard's feasibility and usability using descriptive statistics. Content analysis was conducted to identify supervisory PHNs' management challenges and strategies for system use. RESULTS: There were no dropouts. The dashboard achieved an SUS score of 67.5, slightly higher than that of the existing system (66.0). Management challenges included human resource development, managing numerous individual cases, and conducting communityased activities. Dashboard use strategies included advancing evidence-based human resource development and strengthening data-driven management. CONCLUSIONS: Per the findings, strategies for developing the benchmarking dashboard supported evidence-based workforce management and promoted reflective practices, suggesting that dashboard systems can enhance supervisory PHNs' leadership and improve the quality and equity of community health services. TRIAL REGISTRATION: University Hospital Medical Information Network (UMIN) Clinical Trials Registry: UMIN000051509 [https://center6.umin.ac.jp/cgi-open-bin/ctr/ctr_view.cgi?recptno=R000058761].