The Quality of Working Life in Croatia in the 2020s: Introducing the SUPERB Model of Job Quality

This study examines the quality of working life (QWL) in Croatia using two nationally representative samples of workers and introduces the SUPERB model of job quality. This heuristic framework integrates key work motivation theories, identifying six core job quality dimensions: Safety, Upgrading, Purpose, Empowerment, Relationships, and Balance. The findings from two studies conducted in 2023 and 2024 indicate generally moderate levels of job quality, with highlighting significant gaps in empowerment and career growth opportunities in Croatian workplaces. Importantly, job quality, as measured by the SUPERB model, predicted job satisfaction, work engagement, turnover intentions, and well-being, even after controlling for biographic variables further emphasising the importance of job quality. The results underscore the need for workplace interventions that enhance autonomy and skill development. By improving job quality, Croatia may better retain its workforce, reduce turnover intentions, and enhance overall well-being, contributing to long-term labour market outcomes and social stability.