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Describes a practical approach to carrying out maintenance performance analysis through a quality audit, using quantifiable performance indicators. The principles of a practical approach to performing a quality audit of a maintenance department are presented. The audit comprises: a survey and collection of relevant information about the organization and the operation of the maintenance department; an in‐depth analysis of the information from a performance point of view; formulation of recommendations, setting priorities and plan of proposed actions; and performing cost benefit analysis to justify the proposed actions. A selection of quantifiable maintenance performance indicators used in the evaluation process is given and the values of ten performance indicators in three industrial sectors in Europe are given to illustrate the proposed approach.
P. De Groote (Thu,) studied this question.