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Drawing on social cognitive theory and threat-rigidity thesis, our study proposed a research model in which self-efficacy mediated the impact of job insecurity on absenteeism, service recovery performance (SRP), and service innovation behavior. Data were gathered from a time-lagged sample of hotel customer-contact employees (CCEs) and their direct supervisors in Turkey. The relationships mentioned above were assessed using structural equation modeling. As expected, self-efficacy, absenteeism, SRP, and service innovation behavior were the outcomes of job insecurity among CCEs. Consistent with our predictions, self-efficacy partly mediated the relationship between job insecurity and the abovementioned outcomes. Our study sheds new light on the underlying mechanism linking job insecurity to organizationally valued behavioral consequences.
Etehadi et al. (Tue,) studied this question.