The Impact of Work—Family Policies on Employee Motivation and Satisfaction in the Moroccan Tourism Sector

The impact of work—family policies (WFP) on the motivation and satisfaction of employees in the tourism sector has been little studied in the literature. The objective of this research is to study the impact of WFP, specifically, their existence and accessibility on the satisfaction of employees in the tourism sector, mediated by the motivation that these policies could generate. The research is based on data collected through questionnaires administered to 157 employees and analyzed using a structural equation modeling approach (PLS-SEM). The results show that the existence of WFP has a direct and significant effect on both employee motivation and satisfaction. However, contrary to expectations, the perception of accessibility to these policies does not appear to influence motivation. Furthermore, the findings confirm that motivation acts as a mediating variable in the relationship between the existence of WFP and job satisfaction, whereas no such mediating effect is observed in the case of accessibility. Additionally, motivation acts as a mediator between the existence of WFP and satisfaction, while gender moderates this effect, intensifying it particularly among women.