A view of human-human interaction is presented and its implications for human-computer interaction discussed. Two propositions are advanced. The first is that interaction with computer systems is properly seen as mediated discourse, more akin to reading books and notices than interpersonal dialogues. The second proposition is a consequence of this, namely that unconstrained natural language is unlikely to provide an ideal form of interface.
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Bench‐Capon et al. (1989) studied this question.
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