A model of small group facilitator competencies

This study used small group theory, quantitative and qualitative data collected from experienced practicing facilitators at three points of time, and a building block process of collection, analysis, further collection, and consolidation to develop a model of small group facilitator competencies. The proposed model has five components: communication, task, relationship or climate, organization, and professional ethics. “Listens actively” was the highest rated competency. Items under communication, in addition to listening, include “observes and attends to nonverbals in group members” and “uses questions skillfully.” Remaining competencies concern ground rules, creating a supportive climate, encouraging group involvement, and handling disruptive individuals, among others.