AI has great potential to change the way businesses operate. However, developers of AI systems face many challenges because of the significant differences compared to traditional systems. We describe how a machine learning AI system for legal practice was developed to help legal professionals make faster and better-informed decisions. We identified three key challenges encountered by developers and users and, based on their experience, provide actions and recommendations for addressing the challenges of developing machine learning AI systems for knowledge-intensive work.
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Zhang et al. (2020) studied this question.