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Amid the audience turn in digital journalism studies, one question has been left largely unanswered: What makes for a good news experience? In this paper, we first define news experience as a dynamic and temporal interaction with content as well as a sensemaking activity, one that is situated within the personal, social, and cultural contexts of the user, and influenced by the available technological resources and affordances. We then argue that, despite the increasing application of user- and design-centered approaches in the field, there remains a need for theoretical frameworks that explain what it means to experience news. To stimulate these conversations, we introduce and elaborate on Morville’s Honeycomb model from UX studies. This model, applied to journalism, illustrates how an optimal news experience should be useful, usable, desirable, findable, accessible, credible, and valuable. Ultimately, this research aims to guide both scholars and practitioners toward user-centric approaches in journalism that may contribute to a more sustainable future for news.
Maduneme et al. (Wed,) studied this question.