Examining E-Learning System Success in Jordanian Higher Education: Extending the Information Systems Success Model with Monitoring Quality

Higher education is increasingly digitalized, resulting in increased reliance on e-learning systems, and thus, e-learning system success should be sufficiently evaluated. However, students worldwide have shown unproductive e-learning use. Hence, the e-learning systems success model after the outbreak needs revision. To validate the e-learning systems success, the role of monitoring quality was examined in this study using current e-learning and information systems success models. Data from 600 students were analyzed with structural equation modelling (SEM) run by SMARTPLS 4. Results showed that user satisfaction was positively impacted by information quality, system quality and service quality but not by monitoring quality. Results further showed positive impact of user system use on student satisfaction, subsequently impacting student loyalty. Also, results showed user satisfaction significantly impacting learning effectiveness. This study enhances the information systems literature through the inclusion of monitoring quality into the DeLone and McLean information systems success model and through examining its impact on user satisfaction, loyalty intention, and learning effectiveness in e-learning environments.