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By applying data envelopment analysis (DEA) a two-stage procedure is followed to evaluate the determinants of efficiency of a Portuguese public-owned hotel chain, Enatur for the period 1999 to 2001. In the first stage the paper estimates the Malmquist index and breaks it down into technical efficiency and technological change. In the second stage, a Tobit econometric model, designed to relate efficiency scores, along with other managerial and contextual variables, is used to identify the efficiency drivers. The implications of this study for managerial purposes are then discussed. Copyright © 2005 John Wiley & Sons, Ltd.
Carlos Pestana Barros (Sat,) studied this question.