Invigorating website management through XML: an e-government case from New York State

E-government initiatives have become more prevalent across countries and levels of government. Among these initiatives, internet-based applications are at the core of strategies to provide more integrated information and services to citizens, businesses, and other stakeholders. As a result, the need for effective and efficient website management has significantly grown in importance. Through the combination of a detailed case study and a survey of government practitioners in New York State, this paper explores the process of adopting XML as an alternative content management technology and captures perceptions about that adoption process from individuals involved in state government websites.