Key result
Redesigning the electronic discharge navigator and instructions decreased discharge delays due to errors from a mean of 3.4 to 0.5 per month and improved resident ease of use from 9% to 67% (P<0.001).
Why the study?
A cumbersome electronic discharge workflow produced low-value hospital discharge instructions and contributed to a spike in discharge delays.
Does redesigning electronic hospital discharge instructions decrease discharge delays and improve satisfaction among parents and providers?
Does redesigning electronic hospital discharge instructions decrease discharge delays and improve satisfaction among parents and providers?
Absolute Event Rate: 0.5% vs 3.4%
A multidisciplinary quality improvement initiative to redesign electronic discharge instructions successfully reduced discharge delays and improved user satisfaction.
Supports EHR redesign to cut pediatric discharge errors; leaves open generalizability and clinical outcome effects.
OBJECTIVES: The purpose of hospital discharge instructions (HDIs) is to facilitate safe patient transitions home, but electronic health records can generate lengthy documents filled with irrelevant information. When our institution changed electronic health records, a cumbersome electronic discharge workflow produced low-value HDI and contributed to a spike in discharge delays. Our aim was to decrease these delays while improving family and provider satisfaction with HDI. METHODS: We used quality improvement methodology to redesign the electronic discharge navigator and HDI to address the following issues: (1) difficulty preparing discharge instructions before time of discharge, (2) suboptimal formatting of HDI, (3) lack of standard templates and language within HDI, and (4) difficulties translating HDI into non-English languages. Discharge delays due to HDI were tracked before and after the launch of our new discharge workflow. Parents and providers evaluated HDI and the electronic discharge workflow, respectively, before and after our intervention. Providers audited HDI for content. RESULTS: Discharge delays due to HDI errors decreased from a mean of 3.4 to 0.5 per month after our intervention. Parents’ ratings of how understandable our HDIs were improved from 2.35 to 2.74 postintervention (P = .05). Pediatric resident agreement that the electronic discharge process was easy to use increased from 9% to 67% after the intervention (P < .001). CONCLUSIONS: Through multidisciplinary collaboration we facilitated advance preparation of more standardized HDI and decreased related discharge delays from the acute care units at a large tertiary care hospital.
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Chadwick et al. (2019) studied Hospital discharge. Redesigned electronic discharge navigator and hospital discharge instructions vs. Pre-intervention electronic discharge workflow was evaluated on Discharge delays due to hospital discharge instruction errors per month. Redesigning the electronic discharge navigator and instructions decreased discharge delays due to errors from a mean of 3.4 to 0.5 per month and improved resident ease of use from 9% to 67% (P<0.001).
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