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October 1, 1993Communications of the ACMOpen Access

Making customer-centered design work for teams

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KHKaren HoltzblattContextual Change (United States)HBHugh BeyerActon Institute

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Holtzblatt et al. (1993) studied this question.

synapsesocial.com/papers/6a6f61b2a528af2d65c2f6a8https://doi.org/10.1145/163430.164050
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