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How does a company achieve high levels of operational performance in e-business? It invests in e-business drivers, key factors to maximize e-business value, related to technology, business processes, and readiness of customers and suppliers to achieve operational excellence. At the Center for Research in Electronic Commerce, University of Texas at Austin, we conducted a large-scale study to assess e-business value in small, medium, and large companies across the US and Europe. This study, sponsored by Dell Computer, identifies the critical links between e-business drivers, financial indicators, and operational excellence measures. The extensive survey of manufacturers, retailers, distributors, and wholesalers reveals that investing in e-business drivers pays off.
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Yin et al. (2000) studied this question.
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