How to measure and manage the risk of losing key employees?

Intellectual capital is a key success factor for many modern organisations. However, the human dimension of intellectual capital is typically not owned by an organisation. Consequently, employee turnover may have negative effects on intellectual capital, which, in turn, may affect the productivity of an organisation. This study examines different performance measures and measurement approaches in order to propose means to identify and evaluate the risks related to employee turnover. Measures of employee competence and satisfaction are proposed as potential information sources for risk management purposes. The study is based on literature review and analysis. Risk management related to the intellectual capital of an organisation is a research theme which will need more attention in the future.