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August 29, 2008Benchmarking An International Journal

Patient‐perceived dimensions of total quality service in healthcare

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Authors

MDMayuri DuggiralaTata Consultancy Services (India)CRChandrasekharan RajendranIndian Institute of Technology MadrasRAR. N. AnantharamanGujarat Vidyapith

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Cite This Study

Duggirala et al. (2008) studied this question.

synapsesocial.com/papers/6a70655035aa2c282ce1b5fdhttps://doi.org/10.1108/14635770810903150
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Delivering quality service: balancing customer perceptions and expectations1990 · 3,888 citations
  2. 2Continuous quality improvement in acute health care: creating a holistic and integrated approach1997 · 66 citations
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  4. 4Consumer responses to health care: women and maternity services1998 · 26 citations
  5. 5A Conceptual Model of Service Quality and Its Implications for Future Research1985 · 10,189 citations