Methodological study demonstrates a scenario-based framework for transforming ambiguous customer needs into formal design specifications, indicating improved precision in engineering workflows.
In engineering design, capturing customers’ requirements exactly and transforming them into design specifications are vital to designing a quality product. However, the expressions of customer requirements are normally imprecise and ambiguous due to their linguistic origins. There is still a lack of a systematic approach for elaborating these requirements and transforming them from informal to formal. Therefore, this article provides a scenario-based, systematic approach for requirements management in engineering design. The requirements management process is conceptualized as a three-phase model, and scenarios are integrated into this model for elaborating and formally representing the requirements. A case study of a soy milk maker design is also provided to demonstrate the proposed approach.
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Liu et al. (2012) studied this question.
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