Key result
The Clinical Handover Assessment Tool demonstrated good reliability for assessing high-stakes telephone handovers in a remote setting, with a G-coefficient of 0.73 using four assessors.
Cross-Sectional (n=25)
No
Effect estimate: G = 0.73
The Clinical Handover Assessment Tool (CHAT) is a reliable and user-friendly instrument for assessing high-stakes telephone clinical handovers in remote settings.
May support reliable remote handover assessment with four raters; leaves open broader validation and generalizability.
BACKGROUND: Good clinical handover is critical to safe medical care. Little research has investigated handover in rural settings. In a remote setting where nurses and medical students give telephone handover to an aeromedical retrieval service, we developed a tool by which the receiving clinician might assess the handover; and investigated factors impacting on the reliability and validity of that assessment. METHODS: Researchers consulted with clinicians to develop an assessment tool, based on the ISBAR handover framework, combining validity evidence and the existing literature. The tool was applied 'live' by receiving clinicians and from recorded handovers by academic assessors. The tool's performance was analysed using generalisability theory. Receiving clinicians and assessors provided feedback. RESULTS: Reliability for assessing a call was good (G = 0.73 with 4 assessments). The scale had a single factor structure with good internal consistency (Cronbach's alpha = 0.8). The group mean for the global score for nurses and students was 2.30 (SD 0.85) out of a maximum 3.0, with no difference between these sub-groups. CONCLUSIONS: We have developed and evaluated a tool to assess high-stakes handover in a remote setting. It showed good reliability and was easy for working clinicians to use. Further investigation and use is warranted beyond this setting.
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Moore et al. (2017) conducted a cross-sectional in Clinical handover in remote settings (n=25). Clinical Handover Assessment Tool (CHAT) was evaluated on Reliability for assessing a call (G-coefficient with 4 assessors) (G = 0.73). The Clinical Handover Assessment Tool demonstrated good reliability for assessing high-stakes telephone handovers in a remote setting, with a G-coefficient of 0.73 using four assessors.
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