What question did this study set out to answer?

To develop a flexible appointment scheduling framework and rapid solution procedure that constructs near-optimal overbooking schedules to mitigate the operational drawbacks of patient no-shows.

January 18, 2012Production and Operations ManagementOpen Access

Appointment Overbooking in Health Care Clinics to Improve Patient Service and Clinic Performance

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Authors

LLLinda R. LaGangaMental Health Center of Denver SLStephen R. LawrenceUniversity of Colorado Boulder

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Implication

Computational modeling study demonstrates near-optimal overbooking schedules in outpatient clinics, highlighting a balance between patient access, waiting times, and clinic overtime.

Key Points

To develop a flexible appointment scheduling framework and rapid solution procedure that constructs near-optimal overbooking schedules to mitigate the operational drawbacks of patient no-shows.
Formulated an appointment scheduling model designed to offset variable patient no-show rates (reported between 3% and 80%).
Designed an algorithm that simultaneously accounts for the revenue of serving additional patients, patient wait times, and clinic overtime costs.
Conducted computational experiments to evaluate the performance and efficiency of the proposed scheduling procedure.
Computational simulations showed that the algorithm effectively constructs near-optimal overbooked schedules across varying operating environments.
The model successfully mitigated lost clinic capacity while keeping patient wait times and staff overtime within acceptable thresholds.

Cite This Study

LaGanga et al. (2012) studied this question.

synapsesocial.com/papers/6a7092b8a528af2d65c39cfe https://doi.org/10.1111/j.1937-5956.2011.01308.x

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Implication

Computational modeling study demonstrates near-optimal overbooking schedules in outpatient clinics, highlighting a balance between patient access, waiting times, and clinic overtime.

Appointment Overbooking in Health Care Clinics to Improve Patient Service and Clinic Performance

Discussion

Member takes

Implication

Key Points

Cite This Study

Appointment Overbooking in Health Care Clinics to Improve Patient Service and Clinic Performance

Discussion

Member takes

Implication

Key Points

Cite This Study

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