Mediating Employment Disputes

This study examines employee and supervisor evaluations of their experience with mediation of Equal Employment Opportunity complaints. Using the procedural justice and social account theories, it finds that participants' satisfaction with the outcome of mediation is a function of control over the mediation process, opportunitves to present their views and participate in mediation, mediator fairness, and the fact that the mediator treated them with respect. In addition, satisfaction with outcome was sagnificantly related to whether the participant perceived the dispute to be resolved, the speed of mediation, the outcome relative to what they expected, and their perception that the mediation would have a long-term effect