Key result
CCU exit surveys reveal high overall satisfaction but significant gaps across nontechnical care dimensions.
Cross-Sectional
Yes
An exit questionnaire to measure satisfaction with selected aspects of coronary care was given to patients following discharge from coronary care units in 11 community hospitals in the Intermountain West. Although overall satisfaction was found to be high, the responses indicated significant differences (p less than .01) in patient satisfaction among the dimensions examined. The central findings suggest the need for more attention to the nontechnical aspects of care, especially reduction of emotional trauman and improved interpersonal relations. Practical implicattions of these and other findings for the nursing profession as well as for coronary care are discussed.
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Geertsen et al. (1976) conducted a cross-sectional in Coronary care unit admission. Coronary care unit care was evaluated on Patient satisfaction across dimensions of coronary care (p=<0.01). Coronary care unit exit questionnaires showed high overall patient satisfaction, but with significant differences across care dimensions (p<0.01), particularly in nontechnical aspects.
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