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Power system demand side management programs are strategies designed to alter the shape of the load curve. In order to successfully implement such a strategy, customer acceptance of the program is vital. It is thus desirable to design a model for direct load control which may accommodate customer preferences. This paper presents a methodology for optimizing both customer satisfaction and electric utility unit commitment savings, based on a fuzzy load model for the direct load control of appliances.
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Bhattacharyya et al. (1996) studied this question.
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