Quality management and Juran's legacy

Quality management provides the framework for the industrial application of statistical quality control, design of experiments, quality improvement and reliability methods. It is therefore helpful for quality engineers and statisticians to be familiar with basic quality management principles. In this article we discuss Dr Joseph M. Juran's important contributions to modern quality management concepts, principles and models. Many people have contributed to modern quality management. However, through his extensive writings covering more than six decades, Juran has managed to distill and synthesize the subject. He has provided us with a coherent framework and terminology and anticipated many of the principles that subsequently became incorporated under the Six Sigma umbrella. We briefly outline Juran's framework and discuss a number of key contributions he has made to the subject of managing for quality.