Office productivity: a shift from cost reduction to human contribution

Purpose The aim of this paper is to evaluate approaches to office productivity improvements. Design/methodology/approach The paper presents two contrasting approaches to office productivity improvements. The review aims to establish that cost is not the only consideration when considering office productivity. The human dimension is included in the debate along with creating a business case and the occupier perspective. Past and current thinking are explored. Findings The review of the literature reveals that relatively small increases in employee productivity can greatly outweigh significant reductions in real estate costs. This “leveraging” approach highlights the need for greater emphasis on the occupier perspective if significant office productivity improvements are to be made. Originality/value Whilst it is appropriate to ensure that real estate costs are monitored and controlled, this should not be undertaken if it restricts employees' ability to perform their job as productively as possible.