Remotely crafting technology acceptance: an exploratory study of how job crafting behaviours and remote working influence the perception of technology

With nearly one-third of all workers in the United States now being remote, there is a need to use technology to meet organisational and personal goals. The potential of job crafting behaviours to influence technology acceptance in remote work settings has yet to be thoroughly investigated. Understanding how these behaviours affect technology perception can guide tailored interventions for diverse personality types. Anchored in the Job Characteristics Model and the Technology Acceptance Model, this study examines how job crafting behaviours influence perceptions of new technology among remote workers in the U.S. (N = 291). Our analysis reveals cognitive and relational crafting behaviours have varying impacts on the perceived ease of use and usefulness of technology. Cognitive crafting introduces complexities, reducing perceived effectiveness, while relational crafting enhances perceived usefulness. Task crafting positively impacts both ease of use and usefulness. These results underscore the importance of considering job crafting behaviours to enhance technology acceptance in remote work environments.